HubSpot Software: Service Hub
deliver support that scales with Service Hub
HubSpot’s Service Hub is your all-in-one customer support and success platform. Resolve tickets faster, empower self-service, and turn your support team into a strategic growth engine—with AI assistance built right in.
AI-powered 24/7 support
The Breeze Customer Agent handles routine inquiries around the clock, referencing your content and public URLs so human reps can focus on high-value work.
help desk & ticketing workspace
Give your support team a unified dashboard to manage tickets across channels, prioritize requests, and stay organized every step of the way.
AI-enhanced knowledge base
With the Knowledge Base Agent (beta), your support content stays current—AI turns ticket queries into help articles, so your self-service knowledge evolves automatically.
powered service workflows
Automate responses, route tickets intelligently, and customize SLAs—all without needing dev support. Service Hub scales your service operations seamlessly.
omni-channel, unified support
Connect live chat, email, forms, WhatsApp, and other channels—all in one inbox. View full customer context and hit resolution faster.
smart service that boosts retention
Service Hub turns customer support into a revenue driver. Track health scores, spot upsell opportunities, and build loyalty with streamlined service that feels proactive.
warehouse-grade insights for CX teams
Use built-in analytics, CSAT/NPS feedback tools, and conversation intelligence to surface trends, then route and resolve issues before they become problems.
gateway to collaboration across teams
Built on HubSpot’s Smart CRM, Service Hub unifies support, marketing, and sales data so cross-team handoffs are seamless and customer history is always in view.
