Careers

be our next support coordinator

We’ve been building beautiful websites and helping clients be successful online for over 20 years, and a lot of our success is because of the strong relationships we’ve formed with our clients. As a support coordinator, you will often be the first point of contact for media junction. Whether it’s a prospect looking to connect with sales to discuss new business, or a long-time client calling just to say hello—you will be the one they talk to first.

As the backbone of our client success team, your primary focus will be keeping clients happy. We’re counting on you to represent the company and make a great and lasting impression, so make it count! It’s a big responsibility, but if you think you can handle it, we encourage you to read on.

Sammy at the front desk during Halloween

The support coordinator role is a transitional role that allows you to get your foot in the door and experience a little bit of everything that MJ has to offer. It gives you the opportunity to explore the different aspects of our business and find your passion here that will dictate your career development path. Remember that every day will be different than, the last, so it’s important to be adaptable.

about the role

The support coordinator is the first point of contact for the company. At the core of the role, they support SLA development and marketing asset development and perform general updates to client websites. Support coordinators may also be asked to help with non-support-related client tasks for both inbound retainers and web projects, depending on their skillset. The role also requires the completion of miscellaneous tasks as assigned depending on the needs of leadership or other team members.

We’re looking for candidates who:

Have excellent verbal and written communication skills
Are detail-oriented and organized
Enjoy working one-on-one with clients
Are self-motivated and self-directed
Can successfully multitask
Demonstrate adaptability
Can prioritize and execute tasks in a fast-paced environment
Have strong teamwork and communication skills
Are experienced with working with a team

Role requirements

No education needed, but you must be good with people. Having customer service training or previous employment in this area is a must.
Be somewhat technically savvy when it comes to email, cell phones, websites and patience with helping people get answers to their problems—resourcefulness is an expectation.
Examples that showcase your ability to think quickly and act responsibly.

Nice-to-haves, but not required:

Experience with an office phone system
Have worked in an agency, fast-paced business such as retail or hospitality

about our team

We are a diverse group of passionate visionaries, techies, nerds, and forward thinkers who love what we do. We are highly motivated, friendly and we ❤ dogs. And Star Wars. And walls that double as whiteboards. And cake. Okay, we love a lot of things—including working with other hard-working, talented people.

So, if you’re a creative thinker, have a special knack for solving problems, and love helping others win, we encourage you to apply today!