Support Coordinator

Responsibilities:

• Manage the assignment of incoming support request
• Communicates timeline and expectations with clients and/or internal teams
• Perform minor support updates to client websites & marketing assets
• Creates tutorial videos to help client
• Assists team with tasks as needed
• Client training & new client onboarding tasks
• Document & coordinate meetings upon request
• Assist sales team with misc tasks related to client recognition, events and in-office meetings
• Other duties as assigned

Key Relationships:

• Client
• Busienss Dev
• Manager
• Account Manager
• Leadership Team

Key Deliverables:

• Support Tickets
• Taining Videos
• Deliver a Positive Client Experience
• Assist & Facilitate
• Communication

Certifications:

• Delivering Client Success*
• Inbound Marketing*
• Inbound Sales**
• HubSpot Design**

Let's Do This!

We are a diverse group of passionate visionaries, techies, nerds and forward thinkers who love what we do. We are super laid-back, friendly and we ❤ dogs. And Star Wars. And walls that double as whiteboards. And cake. Okay, we love a lot of things- including working with motivated, talented people. So, if you’re a creative thinker, designer, and marketing guru who loves to create awesome online and offline experiences then we want you to work with us!

If you think you would be a good fit, we encourage you to apply today!