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Support Coordinator

HAVE A PASSION FOR BUILDING BEAUTIFUL WEBSITES?

The Support Coordinator is the first point of contact for the company and supports SLA development and marketing asset development, as well as performs general updates to client websites.

Responsibilities:

  • Manage the assignment of incoming support request
  • Communicates timeline and expectations with clients and/or internal teams
  • Perform minor support updates to client websites & marketing assets
  • Creates tutorial videos to help client
  • Assists team with tasks as needed
  • Client training & new client onboarding tasks
  • Document & coordinate meetings upon request
  • Assist sales team with misc tasks related to client recognition, events and in-office meetings
  • Other duties as assigned

Key Relationships:

  • Client
  • Busienss Dev
  • Manager
  • Account Manager
  • Leadership Team

Key Deliverables:

  • Support Tickets
  • Taining Videos
  • Deliver a Positive Client Experience
  • Assist & Facilitate
  • Communication

Certifications:

  • Delivering Client Success*
  • Inbound Marketing*
  • Inbound Sales**
  • HubSpot Design**

Let's Do This!

We are a diverse group of passionate visionaries, techies, nerds and forward thinkers who love what we do. We are super laid-back, friendly and we ❤ dogs. And Star Wars. And walls that double as whiteboards. And cake. Okay, we love a lot of things- including working with motivated, talented people. So, if you’re a creative thinker, designer, and marketing guru who loves to create awesome online and offline experiences then we want you to work with us!

If you think you would be a good fit, we encourage you to apply today!